Customer Service Representative - Supply Chain

SGS Consulting; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

SGS Consulting is seeking a customer-facing professional in Boston to coordinate activities across client functions, manufacturing, sales, and service. You will handle inquiries, process orders, and manage delivery and billing statuses to ensure smooth operations.

The role requires strong communication, problem-solving, and multitasking abilities, with experience using SAP and MS Office. Occasional travel for training may be involved, and you will collaborate with cross-functional teams to

Qualifications

• Are a fast learner and willing to travel periodically for training opportunities.
• Have excellent verbal and written communication skills.
• Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.
• Have the ability to foster and maintain a good working relationship with people outside and inside of the Company.
• Have strong mediation, negotiation and facilitation skills.
• Have working knowledge of computer operating systems, specifically Microsoft Windows.
• Have experience with standard business application software including MS Word, MS Excel and MS Access.

Responsibilities

• Interfaces with internal and external customers, coordinating activities with Client functional areas, manufacturing, sales, distribution, and field service.
• Accurately and expeditiously handles all customer complaints and inquiries, including status, production, delivery, and billing inquiries.
• Performs all order error/processing and maintenance functions for order-base and proposal-based orders.
• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.

Skills

Fast learner

Communication skills

Prioritize work

Independent worker

Relationship management

Mediation & negotiation

Windows knowledge

MS Word

MS Excel

MS Access

Tools

SAP

Job description

Job Responsibilities

Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution, and field service.Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquire.Performs all order error/processing and maintenance functions for order-base and proposal-based orders.Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship.Provides product information which may include some technical information.Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites.

Skills

Are a fast learner and willing to travel periodically for training opportunities.Have excellent verbal and written communication skills.Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.Have the ability to foster and maintain a good working relationship with people outside and inside of the Company.Have strong mediation, negotiation and facilitation skills.Have working knowledge of computer operating systems, specifically Microsoft Windows.Have experience with standard business application software including MS Word, MS Excel and MS Access.

Education / Experience

SAP experience is preferred.