Customer Service Representative - State Farm Agent Team Member Queens Village - NY

Donengaagency; New York (NY); On-site; USD 38,000 - 75,000; Full time

Benefits offered by this job

401K

Salary plus commission/bonus

Paid time off

Growth potential/Advancement

Job summary

Don Enga - State Farm Agent in Queens Village, NY is seeking a personable, career-oriented Customer Service Representative to build and nurture customer relationships and promote State Farm products including auto, home, and life insurance. You will handle inquiries, educate clients on options, and help manage the agency’s online presence.

The role offers salary plus commission/bonus, 401K and paid time off, with growth opportunities within the agency.

Qualifications

• Excellent communication skills, both written and verbal.
• Self-motivated with a proactive approach to problems.
• Detail oriented and organized in handling inquiries and data.
• Proactive in problem solving and able to adapt to customer needs.
• Dedicated to delivering exceptional customer service.
• Ability to work effectively in a team environment.
• Ability to relate to customers and understand their needs.
• Property and Casualty license (must obtain)
• Life and Health license (must obtain)

Responsibilities

• Establish and follow up with customer relationships.
• Provide prompt, accurate, and friendly service to inquiries about insurance options and policy changes.
• Educate customers using a needs-based review process about available products.
• Develop leads, schedule appointments, and promote appropriate insurance solutions.
• Assist in managing agency website and social media content.

Skills

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Customer service

Team player

Customer relationship skills

Property & Casualty license (obtain)

Life & Health license (obtain)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Queens Village - NY

Replies within 24 hours

Position Overview

State Farm Insurance Agent located in Queens Village, NY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Don Enga - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to help manage the website and social media content.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive

• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $38,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.