Customer Service Representative - State Farm Agent Team Member Durham - NC

State Farm Mutual Automobile Insurance Company; Durham (NC); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential/Advancement

Job summary

John Moore - State Farm Agent in Durham, NC is seeking a customer-focused professional to join as a State Farm Agent Team Member. You will build and develop relationships, promoting auto, home, and life insurance while supporting the agent in daily tasks and client interactions.

The role is full-time in Durham with bonus-based compensation and paid time off. You will engage with customers, respond to inquiries, and help educate clients on suitable coverage options, ensuring top-notch service and

Qualifications

• Sales experience preferred and welcomed
• Excellent interpersonal and communication skills
• People-oriented with strong organizational ability
• Self-motivated and detail oriented; able to multi-task

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries and policy changes.
• Educate customers about insurance options using a needs-based approach.
• Develop leads, schedule appointments, and market suitable products and services.

Skills

Sales experience

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Customer service

Multi-tasking

Ability to learn computer functions

Education

Property & Casualty license (must obtain)

Life & Health license (must obtain)

Tools

CRM software

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Durham - NC

• Bonus based on performance


• Paid time off

Position Overview

State Farm Insurance Agent located in Durham, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for John Moore - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive

• Salary plus commission/bonus


• Growth potential/Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred


• Excellent interpersonal skills


• Excellent communication skills - written, verbal and listening


• People-oriented


• Organizational skills


• Self-motivated


• Detail oriented


• Dedicated to customer service


• Able to learn computer functions


• Ability to multi-task


• Provide timely and thorough activity reports to agent


• Property and Casualty license (must be able to obtain)


• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $32,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none