Customer Service Representative - State Farm Agent Team Member

Insurancequotesmn; Hudson (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An independent insurance agency in Hudson, WI is seeking a motivated Customer Service Representative to deliver exceptional customer experiences. You will assist customers with policy inquiries, updates, and claims while maintaining accurate records. We're looking for detail-oriented individuals with strong communication skills, aiming for a long-term career with growth opportunities. Benefits include a competitive salary between $70k-$90k, hiring bonus, health insurance, and potential for advancement.

Qualifications

• Strong communication and interpersonal skills mandatory.
• Attention to detail and ability to multitask required.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Hudson - WI

• Hiring bonus
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About our agency

I opened my agency in 2016 and have grown it into a strong team of 26 team members. Before becoming an agent, I owned a mini-golf business and also gained valuable experience working with Wells Fargo — both of which helped shape the leadership, service mindset, and results-driven approach we bring to our agency today. I’m Minnesota born and raised, attended the University of Minnesota, and I’m proud to be building both a career and a life here with my family. I’m married with two kids (and one more on the way!), and outside of work you’ll usually find me skiing, golfing, or spending time enjoying sports and activities with my kids. Giving back is also important to us — we stay actively involved in our children’s schools, volunteer with a children’s hospital, support Habitat for Humanity, and participate in local community food initiatives. For our team, we offer major medical benefits (including 50% family coverage), a 4% IRA match, generous PTO, a paid cell phone plan, Flex Fridays with early Fridays, monthly team events, and a sales travel program that can even include international opportunities. We also offer group life and health benefits, plus a sign-on bonus for agent aspirants and additional incentives tied to performance and growth. Our office culture is fun, competitive, high-energy, and built around a true work hard/play hard mentality. We’re looking for motivated, growth-driven go-getters who take pride in strong customer service, enjoy being part of a winning team, and want a long-term career path with real opportunity. If you’re ready to work hard, learn fast, and grow with a team that celebrates success together, you’ll feel right at home here.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Matt Jonza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $70,000.00 - $90,000.00 per year

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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