Customer Service Representative - State Farm Agent Team Member

State Farm; Wintersville (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A renowned insurance agency seeks a Customer Service Representative to enhance client relationships and deliver exceptional customer experiences. This role involves resolving inquiries, supporting policy changes, and ensuring accurate record maintenance while you grow within a supportive team environment. Ideal candidates possess solid communication skills, attention to detail, and a valid insurance license.

Benefits

Simple IRA

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Qualifications

• Valid property and casualty insurance license required.
• Previous experience in customer service preferred.
• Proficiency in computer systems necessary.

Responsibilities

• Greet and assist clients as they enter the office.
• Help facilitate timely resolutions for late payments.
• Assist in filing insurance claims and policy changes.

Skills

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Problem-Solving

Education

High school diploma or equivalent

Insurance certification

Tools

Insurance software

Job description

Benefits:

• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION: As a Customer Service Representative with Casie Johnson Insurance and Financial Services, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Greet and assist clients as they enter the office, providing a friendly and professional first impression.
• Reach out to customers regarding late payments and help facilitate timely resolutions.
• Assist customers in filing insurance claims, ensuring all necessary documentation is completed accurately.
• Support clients with policy changes, such as replacing vehicles on their policies.
• Respond to client inquiries via phone, email, and in-person, providing knowledgeable and efficient service.
• Maintain and update client records in our database.
• Collaborate with team members to ensure a seamless and positive customer experience.
• Stay informed about industry trends and regulatory changes to provide accurate information to clients.

QUALIFICATIONS:

• Valid property and casualty insurance license will be required.
• Previous experience in customer service or a related role within the insurance industry is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and insurance software.
• Ability to handle sensitive and confidential information with discretion.
• Positive attitude and a proactive approach to problem-solving.
• High school diploma or equivalent; additional education or certifications in insurance or customer service is a plus.

This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.