Customer Relations Representative - State Farm Agent Team Member (Remote) Location: MI-Westland[...]

Jasmineross; Plymouth (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading insurance agency as a Customer Relations Representative where you will be integral in providing exceptional service and support to clients. This role emphasizes building relationships and enhancing customer experience, alongside community involvement. With strong opportunities for advancement and a focus on personal growth, you’ll thrive in a supportive environment that values learning and development.

Benefits

Life insurance

401(k) matching

Competitive salary

Health insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Profit sharing

Training & development

Licensing paid by agency

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.

Skills

Communication

Problem-solving

Job description

Benefits:

• Life insurance
• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

ABOUT OUR AGENCY:
I’ve been a State Farm Agent since 2018, after spending 15 years learning the business firsthand as a team member in my mom’s agency. Today, I lead a passionate and experienced team of seven with over 40 years of combined industry knowledge. Our mission is simple: to deliver the most remarkable service in town.

We offer an exceptional package of benefits including paid time off and holidays, paid licensing and training, a $500 apparel budget, 401K with 5% match, monthly and quarterly bonuses, profit sharing, a health insurance stipend, and supplemental coverage reimbursements.

With a Psychology degree from the University of Michigan, I’ve built a workplace culture where relationships come first. Our team is known for treating customers like family, creating a welcoming space where people feel comfortable and cared for.

If you're someone who loves to learn, enjoys helping others, and wants a meaningful career with room to grow, we'd love to hear from you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jasmine Ross - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.