Customer Service Representative - State Farm Agent Team Member

Chase Ragsdale - State Farm Agent; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service Representative to join their team. This role focuses on providing exceptional client experiences, resolving inquiries, and enhancing customer relationships. Ideal candidates will possess strong communication skills and a proactive approach to problem-solving, with opportunities for internal growth and advancement.

Benefits

Growth potential / Opportunity for advancement

Paid time off (vacation and personal / sick days)

Valuable career-building experience

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and anticipate their needs.
• Excellent communication skills to assist customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Communication

Problem-solving

Job description

As a Customer Service Representative - State Farm Agent Team Member with Chase Ragsdale - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS :

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS :

• Growth potential / Opportunity for advancement within my office
• Paid time off (vacation and personal / sick days)
• Valuable career-building experience

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Walnut Cove, NC and help customers with their insurance and financial services needs, including :

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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