Customer Service Representative - State Farm Agent Team Member

Ryan Meyer - State Farm Agent; Winchester (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Flexible schedule

Job summary

Ryan Meyer State Farm is seeking a Customer Service Representative to deliver exceptional service, handle policy inquiries, assist with policy changes, and support community members.

This close-knit agency offers health benefits, a Simple IRA, PTO, paid holidays, ongoing coaching and development, a strong emphasis on work-life balance, and clear opportunities for internal growth.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Market State Farm products based on customer needs.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2024 and currently lead a team of six. Before becoming a State Farm agent, I served in the United States Marine Corps and later worked as a State Farm team member. Outside of work, you'll usually find me cheering on sports teams or spending time with my family.

Giving back is important to our agency. We proudly support our local food pantry and believe in making a positive impact in the community we serve.

Our agency offers health benefits, a Simple IRA, 10 days of PTO to start, paid holidays, and a strong commitment to work-life balance. We also believe in investing in our team's success through ongoing coaching and development.

Our culture is close-knit, family-oriented, and supportive. We enjoy regular team outings and maintain an open-door environment where questions and learning are always encouraged.

I'm looking for someone who is hardworking, personable, self-motivated, and confident, with a strong phone presence and a desire to grow. I can teach the skills - I just need someone with the right attitude and work ethic.

ROLE DESCRIPTION:

As a Customer Service Representative with Ryan Meyer State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Market State Farm products based off customer needs.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.