Customer Service Representative - State Farm Agent Team Member

State Farm Agent; East Lansing (MI); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in East Lansing, MI is seeking a Customer Service Representative to join our team. You will handle inquiries, assist clients with policy changes, and contribute to a positive client experience in a fast-paced office environment.

Our agency emphasizes community service, work-life balance, and opportunities for advancement. We offer a flexible schedule, training, and competitive compensation along with benefits such as health insurance and retirement planning.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal

Detail-oriented

Previous customer service experience

Job description

About Our Agency

Our agency is built on strong community roots and a commitment to helping people protect what matters most. As a second‑generation State Farm agent who grew up in the area, I take pride in continuing a family tradition of service and building lasting relationships with our customers.

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is built on strong community roots and a commitment to helping people protect what matters most. As a second‑generation State Farm agent who grew up in the area, I take pride in continuing a family tradition of service and building lasting relationships with our customers. I’m a graduate of Michigan State University, married with three daughters, and I love spending time outdoors whenever I can. Golf is one of my favorite ways to relax, and I enjoy staying active and connected to the community. We offer retirement benefits, licensing reimbursement, and a strong focus on work‑life balance. I believe in investing in people and am willing to train the right candidate who is eager to learn and grow. Our culture is positive, supportive, and focused on development. We’re looking for motivated individuals with great personalities who are growth‑oriented and ready to build a career. If you’re someone who is driven, coachable, and excited to learn, this could be a great place to grow and succeed.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $45,000.00 per year

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you are self‑motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I am a second generation State Farm agent.
• I am a proud graduate of Michigan State University.
• We currently have 4 team members at our agency.
• Our agency has received awards including: President's Club, Ambassador Travel, Legion of Honor, and Bronze Tablet

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.