Customer Service Representative - State Farm Agent Team Member

Staci Howell - State Farm Agent; Waxhaw (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k)

Bonus based on performance

Company parties

Health insurance

Paid time off

Training & development

Zusammenfassung

Staci Howell - State Farm Agent in Waxhaw, NC is seeking a Customer Service Representative to deliver exceptional client service and support for insurance needs.

You will answer inquiries, process policy changes, identify upsell opportunities, handle claims coordination, and maintain accurate records while collaborating with the agent team to support community members.

Qualifikationen

• Bilingual Spanish required.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Aufgaben

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Uncover additional insurance needs.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Kenntnisse

Bilingual - Spanish

Communication skills

Detail-oriented

Multitasking

Jobbeschreibung

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Staci Howell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Uncover additional insurance needs.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Bilingual - Spanish - Required
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.