Customer Service Representative - State Farm Agent Team Member

Julie Moe - State Farm Agent; Vancouver (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Julie Moe Insurance Agency in Vancouver, WA is seeking an insurance specialist who delivers exceptional customer experiences, handles policy inquiries, and supports agency growth. You will answer inquiries, assist with policy changes, process claims, and maintain accurate customer records.

This role blends service with sales potential as you grow with the team. If you are empathetic, detail-oriented, and able to multitask, join us to help community members secure the coverage they need and

Qualifications

• Must have strong communication and interpersonal abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience preferred but not required in insurance.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As an insurance specialist with Julie Moe Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. This is a dynamic role with the right skills transitioning into a potential blended sales/service position.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Previous insurance experience preferred, but not required.