Customer Service Representative - State Farm Agent Team Member

Samantha Alberson - State Farm Agent; Brookhaven (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

One on One Coaching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Samantha Alberson - State Farm Agent in Brookhaven, Mississippi, seeks a Customer Service Representative to enhance customer experiences and support agency growth. In this role, you will address customer inquiries, assist with policy changes, and process claims while maintaining detailed records.

Ideal candidates should possess strong communication skills and a detail-oriented mindset. We offer coaching, bonuses based on performance, and opportunities for internal growth within the agency.

Qualifications

• Previous customer service experience preferred.
• Strong attention to detail and customer service skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits:

• One on One Coaching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Samantha Alberson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.