Customer Service Representative - State Farm Agent Team Member

Geovanni Trujano; Rolling Meadows (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Geovanni Trujano State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, support policyholders, and help grow the local community. You will assist with inquiries, updates, and claims, ensuring accuracy in records and a empathetic customer approach.

The role emphasizes teamwork with the agency, potential internal growth, and a friendly, community-focused environment. Bilingual Spanish is preferred for serving a diverse client base.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Geovanni Trujano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.