Customer Service Representative - State Farm Agent Team Member

Josue Rivera - State Farm Agent; Tampa (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Josue Rivera - State Farm Agent in Tampa, Florida, is looking for a Customer Service Representative to enhance customer experiences and support agency growth. If you are detail-oriented and empathetic, this role offers an opportunity for internal advancement.

You will be responsible for addressing customer inquiries, assist with policy changes, and manage insurance claims. Ideal candidates will have strong communication skills and previous customer service experience. Join us in making a difference in our community.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented approach with the ability to multitask needed.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has proudly served the community since January 2020 and is supported by a team of professionals. We aim to build strong culture, support, and community partnership.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Josue Rivera - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will contribute to your career development as you resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic. We anticipate internal growth opportunities for driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.