Customer Service Representative - State Farm Agent Team Member

Steve Smith; Sterling Heights (MI); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

License Reimbursement

Hourly Plus Commission

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Job summary

A local insurance agency in Sterling Heights is looking for a Customer Service Representative - State Farm Agent Team Member. You will focus on exceptional customer experiences, answering inquiries, assisting with policy changes, and processing claims. Ideal candidates are attentive and have customer service skills. This role offers competitive pay, license reimbursement, and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented individuals who can multitask will excel.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Steve Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Benefits

• License Reimbursement


• Hourly Plus Commission


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)