Customer Service Representative - State Farm Agent Team Member

Steve Frantz - State Farm Agent; Trussville (AL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Join a leading insurance agency as a Customer Service Representative where you will provide exceptional customer service and support. This role offers the opportunity for internal growth while helping customers with inquiries, policy changes, and insurance claims. We seek a detail-oriented, empathetic individual to enhance our team.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Steve Frantz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.