CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Steve Sipes - State Farm Agent; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Job summary

Steve Sipes - State Farm Agent in Houston is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance agency.

You will handle inquiries, assist with policy updates, and coordinate with team members to meet client needs while helping the community. This role offers growth opportunities, a flexible schedule, and a supportive work environment.

Qualifications

• Strong communication and interpersonal abilities for customer interaction.
• Attention to detail and ability to multitask in a busy office environment.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Job description

About Our Agency

I’ve been in business for 11 years and currently lead a team of 12 dedicated professionals who bring positive energy and purpose into everything we do. I hold a bachelor’s degree in Finance along with an MBA, and that background helps guide the thoughtful, strategic approach we take when serving our customers and growing our team. Community involvement is a major priority for our agency — I serve as a Director for the Pasadena ISD Education Foundation and chair its Finance Committee, and I’m an active member of the South Belt–Ellington Chamber of Commerce. We also support our local fire department each year with fire prevention kits and participate in annual community events like National Night Out, Trunk or Treat, and Winter Wonderland.

Our team culture is built on teamwork, shared goals, and genuine positivity. We offer PTO, retirement benefits, bonuses, and travel awards as part of our commitment to recognizing effort and supporting long-term growth. This is an environment where people work with purpose, support one another, and take pride in making a meaningful impact both inside the office and throughout the community.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Steve Sipes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

  Qualifications

  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

  Steve Sipes - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

  Compensation $35,000.00 - $50,000.00 per year