Customer Service Representative - State Farm Agent Team Member

State Farm; Springfield (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A successful State Farm Agent seeks a Customer Service Representative to enhance customer experience and support business growth. The role involves providing superior customer service, educating clients on insurance, and a strong focus on lead development. Candidates must possess excellent communication skills and relevant licenses, with opportunities for growth based on performance.

Benefits

Health/Dental reimbursement

Paid time off (vacation and personal/sick days)

Simple IRA

Commission/Bonus opportunities

Qualifications

• Must have Property and Casualty license.
• Ability to obtain Life and Health license.
• Enthusiastic about insurance and financial products.

Responsibilities

• Provide prompt and accurate customer service
• Educate customers about insurance options
• Develop leads and market appropriate products

Skills

Interpersonal skills

Communication skills

Self-motivated

Detail oriented

Problem solving

Customer service

Multi-tasking

Education

Property and Casualty license

Life and Health license

Job description

Position Overview

Successful 30+ year State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self- starter then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service: responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member

• Compensation based on industry experience and may exceed posted salary maximum
• Additional Commission/Bonus opportunities
• Health/Dental reimbursement
• Paid time off (vacation and personal/sick days)
• Simple IRA (upon reaching eligibility status)

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal, and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Extremely detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Ability to multi-task
• Achieve mutually agreed upon marketing goals
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.