Customer Service Representative - State Farm Agent Team Member

Tim Pruitt Insurance Agy Inc; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Tim Pruitt - State Farm Agent in Springdale, AR is seeking a Customer Service Representative to deliver exceptional service and support for clients with a focus on accuracy and responsiveness. You will engage with customers, handle inquiries, and coordinate with the agent team to meet community needs.

The role emphasizes dependable, trustworthy, and self‑motivated individuals who value work-life balance. Health insurance, paid time off, and opportunities for advancement are available within a

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Bilingual Spanish

Team collaboration

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1989 and currently lead an experienced team of 10. Before becoming a State Farm agent, I earned my business degree and worked in the aerospace industry. My path to State Farm actually began through football - my college football coach was a State Farm agent and recruited me to pursue the opportunity. Decades later, State Farm has become a family tradition, with my oldest son now an agent as well.

Outside of work, family is incredibly important to me. I’ve been married for 45 years and am a proud grandfather of five. Having played college football myself, athletics have also remained an important part of my life. Our agency stays connected to that passion by sponsoring local high school athletics and supporting programs throughout football season.

Our agency offers health insurance, paid holidays, paid time off, licensing reimbursement, and a strong commitment to work-life balance. Team members are also eligible for a life insurance benefit after one year of employment.

Our office is relaxed and enjoyable, but we still believe in having clear expectations and taking pride in our work. I’m looking for someone who is dependable, trustworthy, honest, loyal, and self‑motivated. Above all, we value people who do the right thing even when no one is watching. If you’re looking for an established agency where you can enjoy the people you work with while being trusted to take ownership of your responsibilities, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Tim Pruitt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.