Receptionist - State Farm Agent Team Member

Sfreeves; Overland Park (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Performance bonus

Health insurance

Advancement opportunities

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Shaun Reeves - State Farm Agent is seeking a friendly Receptionist to join our local team in Overland Park, KS. You will be the first point of contact for customers, handling inquiries, scheduling, and basic records management in a supportive, growth-oriented environment.

Ideal candidates are organized, confident communicators who can blend customer service with sales conversations and coordinate across our small team. We offer training, health benefits, PTO, and opportunities for advancement.

Qualifications

• Experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including MS Office and CRM.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM familiarity

Tools

Microsoft Office

CRM systems

Job description

Receptionist - State Farm Agent Team Member

Full Time in Overland Park - KS

Benefits

• License Reimbursement
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

Our agency has proudly served the community for over 12 years, backed by more than 23 years of experience with State Farm. We’re a tight-knit team of four, plus myself, and we’ve built a culture rooted in teamwork, positivity, and genuine care for both our customers and each other.

We believe in working hard and celebrating often. We recognize birthdays, anniversaries, and holidays, and we love to mix in team-building events — this year, we spent opening day at the Kansas City Royals game! The office is stocked with beverages, snacks, and a full coffee bar to keep everyone energized throughout the day. We also offer PTO, opportunity for advancement within the agency, health insurance and fun incentive promotions throughout the year to reward great performance.

Our office culture is truly one of connection and collaboration. Everyone steps up to help when needed, and we make sure to balance focus with fun. My puppy comes to the office nearly every day, adding to our warm and friendly atmosphere. We take pride in doing what’s best for our customers while creating a workplace that’s enjoyable, supportive, and full of laughter.

ROLE DESCRIPTION

Shaun Reeves - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $35,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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