Customer Service Representative - State Farm Agent Team Member

Mutchinsurance; San Ramon (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

License reimbursement

Retirement plan with employer match

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mutchinsurance is seeking a full-time Customer Service Representative - State Farm Agent Team Member in San Ramon, California. In this role, you will create exceptional customer experiences, assist with policy inquiries, and maintain customer records.

The ideal candidate possesses strong communication skills and multitasking abilities. Compensation ranges from $20.00 to $25.00 per hour, with benefits like health insurance and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in San Ramon - CA

Responses within 24 hours.

Benefits

• License reimbursement
• Retirement plan with employer match
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member in the Alex Mutch - State Farm Agent office, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you a fit for the role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $20.00 - $25.00 per hour.