Customer Service Representative - State Farm Agent Team Member

Cathy Shadwick; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Job summary

Cathy Shadwick - State Farm Agent is seeking a Customer Service Representative to deliver outstanding service to clients and support our insurance business growth. You will engage with customers, answer questions, and coordinate with team members to meet community needs.

In this role, you will build relationships, ensure accurate record keeping, and respond promptly to inquiries, contributing to a positive client experience and business success.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Cathy Shadwick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.