Customer Relations Representative - State Farm Agent Team Member

Brandon Thomas - State Farm Agent; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Brandon Thomas - State Farm Agent in Town of Florida, NY, is seeking a Customer Relations Representative to provide exceptional client experiences. In this full-time role, you will manage customer inquiries, maintain client records, and coordinate with team members to enhance customer satisfaction.

The ideal candidate is customer-focused, motivated to learn, and excited to contribute to a supportive team environment. Compensation ranges from $45,000 to $60,000 annually, with additional benefits such as licensing paid by the agency, a 401(k), and performance bonuses.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Saint Augustine - FL

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Before opening my agency, I worked as a State Farm Team Member and learned firsthand how much of a difference the right team can make. That experience helped shape the type of agency I wanted to build—one where people feel supported, challenged, and genuinely enjoy coming to work.

Today, we're a team of eight that works hard, celebrates wins, and enjoys spending time together both in and out of the office. We have a laid‑back atmosphere, but we're serious about taking care of our customers and helping each other succeed. We're proud to be one of the top‑performing agencies in the Southeast, but what matters most to me is maintaining a culture where people feel valued and have opportunities to grow.

One thing that makes our agency different is the investment we make in our team members as people, not just employees. Whether someone is working toward paying off debt, advancing their career, buying a home, or reaching another personal goal, I enjoy helping create a plan and supporting them along the way. My goal is to help every team member build a career they're proud of and create opportunities for them to achieve what's important in their lives.

Outside of the office, we're active in the Saint Augustine and Jacksonville communities through local events, partnerships with family‑owned businesses, and volunteer opportunities. Building relationships and supporting our community is something we genuinely enjoy.

We're looking for someone who is disciplined, driven, and enjoys helping people. The ideal candidate is customer‑focused, motivated to learn, and excited to be part of a close‑knit team that supports one another. If you're looking for a place where you can grow professionally, be part of a strong team, and make a difference in people's lives, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Brandon Thomas - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $45,000.00 - $60,000.00 per year