Customer Service Representative - State Farm Agent Team Member

Riskwithfiske; Rome, Northern (GA, KY); Hybrid; USD 30,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Derek Fiske in Rome, GA is hiring a Customer Service Representative to deliver exceptional service and support. You will resolve inquiries, coordinate with the team, and help customers with policy changes, billing, and claims.

The role emphasizes needs-based conversations, relationship building, and community engagement. The position offers a performance-based bonus, advancement opportunities, and PTO, with a competitive salary and flexible schedule.

Qualifications

• Property and Casualty License required prior to start date.
• Life and Health License must be obtained within one month of start date.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Provide prompt, accurate, and friendly customer service through inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

Skills

Customer service

Communication skills

Problem-solving

Education

Property and Casualty License

Life and Health License within 1 month

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Rome - GA

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative with Derek Fiske State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property and Casualty License required prior to start date. Life and Health License obtained within one month.

Compensation $30,000.00 - $60,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Rome - GA

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative with Derek Fiske State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property and Casualty License required prior to start date. Life and Health License obtained within one month.

Compensation $30,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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