Customer Service Representative - State Farm Agent Team Member

Karenwilliamsinsurance; Rogers (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Karenwilliamsinsurance is seeking a Customer Service Representative – State Farm Agent Team Member in Rogers, AR. This full-time position offers a competitive salary ranging from $40,000 to $60,000 per year, along with various benefits such as health insurance and training.

The ideal candidate will enhance customer experiences while managing inquiries and policy updates. If you're detail-oriented and eager to learn, we invite you to join our supportive agency and contribute to our well-established team.

Qualifications

• Strong communication skills to engage with customers effectively.
• Attention to detail for maintaining accurate records.
• Ability to multitask and handle various customer requests.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Rogers, AR 72756

Compensation

$40,000.00 - $60,000.00 per year

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 1992 and is a well‑established team of eight built on experience, consistency, and strong customer relationships. Before becoming a State Farm agent, I worked as a commercial underwriter, bringing a deep understanding of the industry into how we serve our clients.

I attended the University of Louisiana Monroe and am married with one child. We enjoy spending time together traveling and staying active through sports. We stay involved in the community through various fundraising events and local initiatives.

For our team, we offer health benefits and reimbursement for licensing costs. Our office culture is supportive, experienced, and team‑oriented.

We’re looking for someone who is dependable, positive, and eager to learn—someone who values teamwork and takes pride in delivering great service while growing their career in a stable, established agency.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Karen Williams – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Independent Contractor Information

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions concerning their employees.