Customer Service Representative - State Farm Agent Team Member

John Grimes - State Farm Agent; Roanoke Rapids (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

John Grimes - State Farm Agent is seeking a Customer Service Representative to assist local State Farm customers with insurance needs, claims, and quotes. No prior insurance background required as training is provided, and the role emphasizes exceptional service rather than sales commissions.

You will interact with families on a daily basis, helping them understand pricing and coverages while maintaining a friendly, professional demeanor.

Qualifications

• Excellent communication skills, including listening and speaking.
• Comfortable using technology and software commonly used in customer service.
• People-oriented with a friendly, helpful demeanor.
• Detail oriented and proactive in solving problems.
• Able to collaborate effectively with a team to serve customers.

Responsibilities

• Greet customers and make them feel welcome.
• Assist State Farm customers with requests and inquiries.
• Provide advice and recommendations tailored to individual needs.
• Collaborate with the team to deliver exceptional service.

Skills

Excellent communication

Tech-savvy

Teamwork

Attention to detail

Problem solving

Customer service orientation

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

Position Overview

Over the last 16 yrs our Agency has grown to serve over 6000 local households that we proudly consider our State Farm Family! In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will personalize your recommendations and connect with those we serve to make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable!

THIS IS NOT A SALES OR COMMISSION BASED POSITION

A typical day in the life of a Customer Service Representative at our Agency could include the following: assisting a family with insurance for their new home; helping a customer file a claim after an accident; providing a quote for a new vehicle they are considering purchasing; recommending options to cover unmet needs; taking the confusion out of a complex bill and simplifying it so the customer understands their pricing.

Is this position right for me?

If you are someone who enjoys helping others, thrives in a fast-paced environment, and truly enjoys being a part of a winning Team, this opportunity may be for you! No insurance background is required as we are willing to train the right candidate. A positive outlook, a can-do attitude, and a willingness to go the extra mile for our loyal State Farm customers are our highest priorities! We are only looking for exceptional people who are excited and ready to put in the work to learn a new profession from the ground-up. In exchange for your commitment to our Team we will provide you with competitive pay, unrivaled support, and the best work/life balance and office environment that you could ask for.

This would be a fantastic opportunity for an established insurance professional, as well as someone looking to begin a new long-term career.

Responsibilities

• Greet our customers with a warm smile and make them feel welcome and appreciated
• Assist our current State Farm customers with basic to complex requests
• Provide advice and recommendations tailored to individual needs
• Work as a Team player to provide our customers the exemplary service we are known for

As an Agent Team Member, you will receive...

• Salary - flexible based on candidate background and experience
• 401K
• Health Insurance
• Growth potential/opportunity for advancement within our agency

Requirements

• Excellent communication skills - written, verbal and listening
• Extremely comfortable with technology
• Capable of studying for and passing a State Insurance Exam
• People-oriented
• Detail oriented
• Pro-active problem solver
• Ability to work in a team environment and get along with others

Preferred Background

• No insurance background required - we will educate and train the right candidate
• We will only consider candidates who have prior office experience (Insurance, Banking, Healthcare Admin, or Retail) or those who are recent college graduates
• Salaries will be based on the strength of the applicant and the relevancy of their experience