Customer Service Representative - State Farm Agent Team Member

Ryan Peterson - State Farm Agent; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Wellness Benefit

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan Peterson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and help clients with policy information and updates. You will support clients with accuracy, courtesy, and timely communication in a fast-paced insurance environment.

This role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks while building lasting relationships with clients and team members in a collaborative agency

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Wellness Benefit
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

At the Ryan Peterson State Farm Agency, we are a family-oriented team dedicated to helping individuals, families, and businesses protect what matters most. With more than 70 years of combined insurance experience, our agency provides knowledgeable guidance, personalized service, and a commitment to building lasting relationships throughout Nevada and the surrounding states.

Founded on the values of trust, teamwork, and community, our office creates a supportive environment where team members can grow, develop their skills, and make a meaningful impact every day. We believe in taking care of our customers and our team by providing the resources, training, and support needed to succeed.

If you’re looking to join a collaborative agency that values professionalism, personal growth, and helping others, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ryan Peterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.