Customer Service Representative - State Farm Agent Team Member

Jill Greene - State Farm Agent; Purcellville (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jill Greene - State Farm Agent in Purcellville, Virginia is looking for a Customer Service Representative to enhance exceptional customer experiences. You will support the agency's growth through customer inquiries and policy assistance.

The ideal candidate thrives in a collaborative environment and values community connection. If you have a customer-focused attitude and detail-oriented skills, this position might be perfect for you. Join our team to develop your career in a supportive setting.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and stay detail-oriented.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2020 after spending more than 20 years in software sales and running a software consulting firm. While I enjoyed the operational side of that business, I was drawn to insurance because of the opportunity to be truly connected to the community — serving neighbors, building relationships, and showing up at local events as a trusted advisor.

I’m a graduate of West Virginia University and I’ve lived in the Purcellville community for 25 years. I’m also a parent to three children, and the work–life balance that comes with being a State Farm agent is something I genuinely value and protect for my team.

We’re actively involved in local charity efforts, including supporting the Better A Life food pantry, hunger relief initiatives, and Tree of Life programs. Our office offers life insurance, health benefits, licensing reimbursement, and a strong focus on balance. Culturally, this is a collaborative, ego‑free environment where team members support one another, take feedback well, and work together toward shared goals.

If you’re someone who values teamwork, community connection, and meaningful work, you’ll feel right at home here.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jill Greene - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.