Customer Service Representative - State Farm Agent Team Member

Wayne Shoemaker; Prince Frederick (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Job summary

Wayne Shoemaker State Farm Agency in Prince Frederick, Maryland is seeking an entry-level Customer Service Representative. This position emphasizes administrative tasks and front-line service, with training and licensing support to develop insurance knowledge and career growth.

Ideal candidates are dependable, detail-oriented, and enjoy helping people. The role offers training, potential licensure, and opportunities to advance within the agency as skills and responsibilities grow.

Qualifications

• Minimum of three years of direct customer facing work experience.
• Willing to complete two pre-employment assessments (~15 mins each).
• Strong organizational skills and attention to detail.
• Friendly, professional telephone manner and good communication.

Responsibilities

• Answer incoming telephone calls and provide friendly, professional customer service.
• Accept and process customer insurance payments and assist with billing questions.
• Contact customers regarding payments, policy information, account updates, and service needs.
• Process routine insurance policy changes and update customer account information.
• Maintain accurate customer records and document service activities.
• Organize, update, and maintain agency literature, forms, and office materials.
• Assist the Agent and other Team Members with administrative responsibilities.
• Follow up on assigned tasks to ensure customer requests are completed promptly.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

Punctual & dependable

Teamwork

Tools

Basic computer proficiency

Job description

Benefits

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance

Service - Customer Service Representative

Wayne Shoemaker State Farm Agency

Prince Frederick, Maryland

Start a Career with Opportunities for Growth!

The Wayne Shoemaker State Farm Agency is looking for a friendly, dependable, and organized individual to join our team in an entry-level Customer Service Representative position.

No previous insurance experience is required!

We provide training and opportunities to obtain insurance licenses, develop professional skills, increase earnings, and advance within our agency.

This position is primarily administrative and customer service oriented. We are seeking someone who enjoys helping people, communicates well, pays attention to detail, and takes pride in completing assignments accurately and on time.

Primary Responsibilities

• Answer incoming telephone calls and provide friendly, professional customer service.
• Accept and process customer insurance payments and assist with billing questions.
• Contact customers regarding payments, policy information, account updates, and service needs.
• Process routine insurance policy changes and update customer account information.
• Maintain accurate customer records and document service activities.
• Organize, update, and maintain agency literature, forms, and office materials.
• Assist the Agent and other Team Members with administrative responsibilities and special assignments.
• Follow up on assigned tasks to ensure customer requests are completed promptly.
• Support customer retention, identify additional customer needs, and contribute to agency goals.
• Help maintain an organized, efficient, and professional office environment.

Qualifications

• Minimum of three years of direct customer facing work experience following high school graduation or equivalent.
• Complete two pre-employment assessments about 15 mins each.
• Strong organizational skills and attention to detail.
• Friendly, professional telephone manner and good communication skills.
• Basic computer proficiency and willingness to learn new systems.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Dependable, punctual, and committed to providing excellent customer service.
• Positive attitude, initiative, and willingness to work as part of a team.
• Previous office, administrative, or customer service experience preferred but not required.
• Bilingual English/Spanish skills are a plus.

Licensing & Career Advancement

This is an excellent opportunity for someone interested in developing a long-term career in the insurance industry.

• No insurance experience or licenses required to apply.
• Must be willing to obtain Property & Casualty insurance license within the first 45 days of employment.
• Licensing assistance, training, and professional development opportunities are available.
• Opportunities to advance into higher-level customer service, insurance sales, or agency support positions.
• Increased income opportunities as licensing, skills, and responsibilities develop.

Compensation & Benefits

• Competitive starting compensation based on experience and qualifications.
• Additional income opportunities through agency commissions and performance bonuses.
• Paid training and opportunities for professional growth.
• Opportunities for increased compensation and advancement.
• Professional, team-oriented office environment.

Our Ideal Candidate

We value individuals who are dependable, take initiative, enjoy learning, and understand the importance of teamwork.

You do not need insurance experience to succeed in this position. We are looking for someone with a strong work ethic, good people skills, and a willingness to learn.

This is primarily an administrative and customer service position, with the opportunity to grow into additional responsibilities and increased earnings.

Wayne Shoemaker State Farm Agency

Prince Frederick, Maryland

State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.