Customer Service Representative - State Farm Agent Team Member

State Farm; Powell (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading insurance agency as a Customer Service Representative - State Farm Agent Team Member. You will be instrumental in delivering exceptional customer experiences, addressing inquiries, and fostering internal growth opportunities in a supportive team environment. Ideal candidates are detail-oriented and customer-focused.

Benefits

Health Savings Account

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

Competitive salary

Flexible schedule

Opportunity for advancement

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and capable of multitasking is crucial.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Education

Previous customer service experience

Job description

Benefits:

• Health Savings Account
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Competitive salary
• Flexible schedule
• Opportunity for advancement

ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Richard Reyes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.