Customer Service Representative - State Farm Agent Team Member

Insureon66; Portland (CT); On-site; USD 24,796; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Competitive salary

Opportunity for advancement

Job summary

A customer service agency in Portland, CT is looking for a Customer Service Representative – Sales Trainee. This role is an entry point into sales, focusing on customer service while providing training to develop into a licensed sales professional. Ideal candidates will possess strong communication skills and be motivated to grow in a team-centric environment. This position offers competitive pay at $18.00 per hour, as well as benefits like paid training and career advancement opportunities.

Qualifications

• Customer service experience preferred, but not required.
• Interest in developing sales skills and obtaining an insurance license.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with billing and claims follow-up.
• Maintain accurate and organized customer records.
• Learn to identify client needs and present insurance solutions.
• Support daily operations and build sales skills.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative – Sales Trainee

Full Time in Portland, CT

About the Opportunity Looking to break into sales but don’t yet have your insurance license? At The Burke Agency, we’re offering the perfect entry point. Join us as a Customer Service Representative where you’ll build your foundation in customer service, gain exposure to sales conversations, and grow into a licensed sales professional with our full support.

This role is ideal for someone who enjoys helping people, thrives in a team environment, and is motivated to advance into a sales career with strong earning potential.

What You’ll Do

• Answer customer inquiries and provide policy information in a professional, helpful manner.
• Assist clients with billing and claims follow‑up.
• Maintain accurate and organized customer records.
• Begin learning how to identify client needs and present insurance solutions.
• Support the agency team with day‑to‑day operations while building sales skills.

What We’re Looking For

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask effectively.
• Customer service experience preferred, but not required.
• Interest in developing sales skills and obtaining an insurance license (with our support).

What We Offer

• A clear career path from customer service into licensed sales.
• Paid training and licensing assistance.
• Competitive pay with the opportunity to increase earnings as you transition into sales.
• A positive, team‑oriented environment that invests in your success.

Take the First Step Toward a Career in Sales This is more than a job—it’s the start of a professional growth journey. Apply today and grow with The Burke Agency!

Compensation $18.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

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