Customer Service Representative - State Farm Agent Team Member

Ajeffcoatinsurance; Crystal Springs (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Free food & snacks

Free uniforms

Advancement opportunities

Paid time off

Job summary

Amanda Jeffcoat Agency in Crystal Springs, MS is seeking a Customer Service Representative to deliver exceptional experiences and support community members with insurance services.

You will handle inquiries, assist with policy updates, process claims, and keep accurate records as part of a growing, customer-focused team. The role emphasizes service, teamwork, and potential advancement within the agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Amanda Jeffcoat Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.