Customer Service Representative - State Farm Agent Team Member

Jessica Brock - State Farm Agent; Plano (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jessica Brock State Farm in Plano, TX seeks a Customer Experience Agent to deliver exceptional service and support the agency's growth. You will resolve inquiries, provide policy information, and collaborate with the team to anticipate community needs.

We’re looking for a customer-focused, empathetic team member with strong communication and detail orientation. The role offers growth opportunities, a flexible schedule, paid time off, and ongoing training.

Qualifications

• Strong communication and interpersonal abilities.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Experience Agent with Jessica Brock State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.