Customer Service Representative - State Farm Agent Team Member

Mike Newell; Pittsburgh (Allegheny County); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Career growth opportunities

Valuable career-building experience

Job summary

Mike Newell - State Farm Agent in Pittsburgh is seeking a Part Time Customer Service Representative to join our team. You will deliver exceptional client experiences, handle inquiries about insurance options, and support agency teammates to serve community needs.

Ideal candidates are customer-focused, with strong communication, proactive problem-solving, and a willingness to obtain a Property and Casualty license.

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Willing to become licensed for Property and Casualty.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service regarding inquiries on insurance options, coverages, and billing.
• Educate customers about insurance options using a needs-based approach.
• Communicate effectively to support business development.

Skills

Customer service

Communication skills

Problem-solving

Licensing (P&C) readiness

Education

Property and Casualty license (expected)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Part Time Pittsburgh - PA

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mike Newell - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Willing to become licensed for Property and Casualty

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $17.50 - $20.00 per hour

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, College Planning, and Renters Insurance.
• Our office is located in the Business District on Liberty Avenue in Bloomfield.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *