Customer Service Representative - State Farm Agent Team Member

Randy Shoemaker - State Farm Agent; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

Job summary

Randy Shoemaker - State Farm Agent is seeking a Customer Service Representative to support policy information inquiries, guide customers through changes, and handle insurance claims with care. You will maintain precise records while collaborating with the agent team to deliver exceptional service to the local community.

The role emphasizes bilingual Spanish communication, attentiveness, and the ability to manage multiple customer requests in a fast-paced environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Bilingual Spanish

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Randy Shoemaker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.