Customer Service Representative - State Farm Agent Team Member

Mystroudagent; Pennsylvania; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Mike Peterson - State Farm Agent is seeking a Customer Service Representative to support customers and collaborate with the agency team. You will handle inquiries, update policies, process claims, and maintain detailed records to ensure excellent service within the local community.

The role offers opportunities for advancement, a flexible schedule, and comprehensive training. Strong communication and detail-oriented work are required, and licensed applicants for Property/Casualty and Life/Health

Qualifications

• Clear communication and strong interpersonal abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Experience in customer service is preferred.
• Current licenses in Property/Casualty and Life/Health are preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Licensed (Property/Casualty and Life/

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Hawley - PA

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Currently licensed applicants preferred (Property/Casualty and Life/Health).

Compensation $45,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.