Customer Service Representative - State Farm Agent Team Member

Bart Perry - State Farm Agent; Pell City (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bart Perry - State Farm Agent in Pell City, AL is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and coordinate with the agent team to support the community. The role emphasizes attention to detail, strong communication, and a collaborative, team-oriented office culture with room to grow and advance.

Benefits highlighted include health insurance, a 401(k), licensing reimbursement, paid time off, production bonuses, and opportunities for advancement

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2018 after spending four years in the Agent Aspirant program preparing for agency ownership. Today, I lead a close-knit team of five, many of whom have worked together for three to five years. That longevity has helped us build a strong culture where people genuinely enjoy coming to work and succeeding together.

Giving back is a big part of our agency. I serve on the advisory council for the Boys & Girls Club, and we partner with the Logan Martin Charity Foundation for its annual boat show. We also support events throughout the Pell City school system and Ann’s New Life Center, an organization that assists low-income expectant mothers.

Our agency offers health benefits, a 401(k), paid time off, licensing reimbursement, production bonuses, and a strong commitment to work-life balance. We also reward performance with additional flexibility - team members who stay on track with their goals can earn a four-day workweek during part of the year.

Culture and morale are incredibly important to us. Our office is friendly, competitive, and team-oriented, and we want someone who will genuinely fit into that environment. If you're motivated to perform, enjoy being part of a close-knit team, and want to work somewhere that recognizes strong results, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Bart Perry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.