Customer Service Representative - State Farm Agent Team Member

Dianetrennert; Palos Hills (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Dianetrennert in Palos Hills, IL, is seeking a Customer Service Representative to deliver exceptional customer experiences. The responsibilities include resolving customer inquiries, coordinating with team members, and meeting community needs.

Ideal candidates should possess strong communication skills, attention to detail, and previous customer service experience is preferred. Benefits include competitive salary, bonuses based on performance, and opportunities for career advancement.

Qualifications

• Excellent communication and interpersonal skills necessary for effective customer interaction.
• Attention to detail and ability to multitask in a busy environment.
• Previous experience in customer service is preferred but not mandatory.

Responsibilities

• Answer customer inquiries related to insurance policies.
• Assist with policy changes and keep precise records of interactions.
• Process insurance claims and follow up with customers to ensure satisfaction.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with the Diane Trennert Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.