Customer Service Representative - State Farm Agent Team Member

Jake Druce Insurance and Financial Services Inc.; Grand Junction (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Jake Druce State Farm is seeking a friendly Customer Service Representative to deliver outstanding service and support to our insurance clients in Grand Junction, Colorado. You will handle inquiries, explain policy options, assist with changes, and coordinate with team members to resolve issues promptly.

The role emphasizes accurate record-keeping, attentiveness to detail, and a proactive approach to helping community members protect what matters most.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off

Role Description:

As a Customer Service Representative with Jake Druce State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.