Customer Service Representative - State Farm Agent Team Member

Jon Till - State Farm Agent; Fort Wayne (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jon Till - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, build lasting relationships, and support the growth of the insurance business. You will answer inquiries, coordinate with the agent team, and ensure accurate records while helping the community with responsive, friendly service.

This role emphasizes a proactive, self-motivated approach, strong communication, and a passion for helping others.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2018 and currently lead a team of three full-time team members. Before becoming a State Farm agent, I served in the Marine Corps and spent eight years in telecommunications management. Outside of work, I'm a sports fan who enjoys traveling, golfing, and spending time with family - family always comes first.

Giving back is important to our agency. We proudly sponsor local golf outings, particularly those benefiting nonprofit organizations and sports teams, and enjoy staying connected to the community we serve.

Our agency offers paid time off, life insurance, a health insurance stipend, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to have the support they need to succeed both personally and professionally.

Our culture is fun, productive, and challenging in the best way. I'm looking for someone who is a self-starter, self-motivated, and ready to take ownership of their success. If you enjoy working hard, growing, and being part of a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Jon Till - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.