Customer Service Representative - State Farm Agent Team Member

Carlos Martinez - State Farm Agent; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Job summary

Carlos Martinez - State Farm Agent in Orlando, Florida, is seeking a dedicated Account Rep to enhance customer experience and support the growth of the insurance agency. This role involves answering inquiries, processing claims, and assisting with policy changes.

The ideal candidate will be detail-oriented, empathetic, and have strong communication skills. We look forward to connecting with driven individuals interested in growing their careers in a supportive environment.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance

Role Description

As a account rep with The Martinez Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.