Customer Service Representative - State Farm Agent Team Member

Jamie Schad - State Farm Agent; Olney (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

Job summary

Jamie Schad - State Farm Agent in Olney, Maryland is seeking a Customer Service Representative to create exceptional experiences for clients. The role involves resolving customer inquiries and coordinating with team members.

Successful candidates will have strong communication skills, attention to detail, and a passion for helping others. Ideal for those looking for growth in a supportive environment that values customer satisfaction.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance

Role Description

As a Customer Service Rep with Jamie Schad State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Growth is at the center of everything we do. Operating with a Growth Mindset in personal development, as well as the goal to grow the agency by keeping our customers satisfied will be a baseline expectation.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.