Customer Service Representative - State Farm Agent Team Member

Jaime Shannon - State Farm Agent; Fayetteville (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Jaime Shannon - State Farm Agent in Fayetteville, NC, is looking for a Customer Service Representative to enhance customer experiences and support agency growth. The role involves handling customer inquiries, assisting with policy updates, and processing insurance claims.

The ideal candidate will be detail-oriented, possess excellent communication skills, and contribute to a supportive team environment. Join us to develop your skills in a close-knit agency dedicated to customer service excellence.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to detail-oriented and multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2003 and have built a close-knit team of three. Before becoming a State Farm agent, I served in the Army, which shaped my leadership style and commitment to discipline, teamwork, and taking care of the people around me.

I’m a parent of two, and outside the office I stay involved in the community, including serving on the NC USA Wrestling board. Being active locally and supporting youth programs is something I care deeply about.

For our team, we offer paid vacation and holidays, licensing reimbursement, and a strong focus on work‑life balance. We believe people do their best work when they feel supported both inside and outside the office.

Our culture is close-knit and team-oriented. Everyone helps each other out, and we value people who are detail-oriented, able to multitask, and comfortable talking with customers. We’re looking for someone who is eager to learn, contributes to the team, and takes pride in doing the job well. If you’re looking for a supportive environment where teamwork matters, this could be a great place to grow your career.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jaime Shannon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.