Customer Service Representative - State Farm Agent Team Member

Jenniferwarrenagent; Northbrook (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Jennifer Warren - State Farm Agent in Northbrook, IL seeks a Customer Service Representative to join a close-knit team. You will handle customer inquiries, assist with policy updates, and process claims, delivering exceptional service that supports agency growth.

We offer license reimbursement, a Simple IRA, performance-based bonuses, opportunities for advancement, and paid time off, fostering a supportive, family-style office culture with strong work-life balance.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail in handling records and inquiries.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Northbrook - IL

Replies within 24 hours

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

About Our Agency

I opened my agency in 2002 after building a long career with State Farm that began in 1990, including time as an Agency Field Specialist. That experience gave me a strong foundation in the industry and a true appreciation for what it takes to build an office that supports both customers and team members the right way.

Outside of the office, I’m a proud owner of three dachshunds, and I’m always up for a good puzzle — I love anything that keeps my mind busy. Giving back is also important to me, and our agency stays involved through organizations like the Patriot Parent Association and Toys for Tots.

For our team, we offer a Simple IRA, licensing reimbursement, and a strong work-life balance, along with team lunches and outings that keep things fun and connected. Our office culture is truly close-knit and family-style, and we’re looking for outgoing, upbeat, positive “sunshine” personalities who love talking to people and bringing great energy to the team. If you’re someone who enjoys a supportive environment where you can build relationships and feel appreciated, you’ll fit right in here.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Warren - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $45,000.00 per year

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