Customer Service Representative - State Farm Agent Team Member

Mitch Rogers - State Farm Agent; Loveland (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Paid time off

Training & development

Job summary

Mitch Rogers - State Farm Agent in Loveland, CO is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, educate customers about insurance options, and coordinate with the office team to meet community needs.

The role emphasizes a customer-focused approach, strong communication, and proactive problem-solving. Benefits include health coverage, paid time off, and opportunities for professional training

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Problem-solving

Proactive

Relationship building

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mitch Rogers - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience