Customer Service Representative - State Farm Agent Team Member

Fraleygroup; Newport News (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Job summary

An insurance agency in Newport News, VA, is seeking a Customer Service Representative - State Farm Agent Team Member. This role focuses on providing exceptional customer experiences, coordinating with team members, and supporting community needs. Ideal candidates will possess strong communication skills, attention to detail, and ideally have prior customer service experience. The position offers a salary range of $35,000 to $45,000 annually, along with benefits such as a Simple IRA, performance bonuses, and paid time off.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Newport News - VA

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 2008 and currently has a small but highly experienced team of two. Before becoming an agent, I spent 18 years working for a life insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold financial designations through The American College of Financial Services. I’m married and have one daughter who inspires everything I do. We’re deeply involved in the community, sponsoring multiple events throughout the year, including a 5K race, a golf tournament, and a 10K race. Personally, I also volunteer at a homeless shelter every Christmas Eve and Christmas Day — giving back is something that truly matters to me. We offer PTO, annual bonuses, a hiring bonus once licensing is completed, and a Simple IRA to support our team’s growth and well-being. Our culture is centered around learning, generosity, and continuous development. Both of my current team members have been with me for a long time, and together we’ve built a workplace that’s both professional and fun. I’m looking for someone who brings expertise or a hunger to learn, someone who thrives in a collaborative environment where growth and giving back are equally valued.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with AJ Fraley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $45,000.00 per year

BENEFITS

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none