Customer Service Representative - State Farm Agent Team Member

Myfairfaxinsurance; Fairfax (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

A local insurance agency in Fairfax, Virginia, is looking for a Customer Service Representative. This role involves providing exceptional customer experiences, addressing inquiries, and assisting with policy changes. Ideal candidates will possess excellent communication skills, attention to detail, and a background in customer service. The position offers a competitive salary ranging from $40,000 to $55,000 per year, alongside numerous perks including bonuses and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and capable of multitasking.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fairfax - VA

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

ABOUT OUR AGENCY

I began my career with State Farm in 2009 and have proudly served the Northern Virginia area since 2011. Our team is deeply rooted in the community, supporting local small businesses and giving back to those in need. During the holidays, we collect toys for local children through Toys for Tots, and throughout the year, we look for ways to make a positive impact close to home. We’re also a pet-friendly office—many of our customers bring their dogs by when they stop in, which always makes the day brighter.

At our agency, we believe hard work should be both rewarded and celebrated. You’ll join a young, close-knit team that thrives on collaboration, motivation, and shared success. We keep things fun with regular team outings, lively holiday parties, and a culture built on trust, positivity, and accountability. With five bonus periods each year, there are plenty of opportunities to earn promotions and extra rewards for your performance.

This isn’t just a workplace—it’s a team that wins together, supports each other, and takes pride in making a difference every day.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Andrew Elliott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.