Customer Service Representative - State Farm Agent Team Member

Jimkuhlman; Newport (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jimkuhlman in Newport, Oregon is seeking a Customer Service Representative to enhance client experiences and support the growth of our State Farm agency. You will assist customers with policy information, updates, and insurance claims while maintaining accurate records.

The ideal candidate possesses strong communication skills, attention to detail, and prior customer service experience. Join our dedicated team for a chance to develop your career in a supportive environment that values personal growth and community involvement.

Qualifications

• Strong communication skills to interact effectively with customers.
• Ability to manage multiple tasks efficiently.
• Prior experience in customer service is advantageous.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process and follow up insurance claims.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

For over 22 years, our State Farm agency has been proudly serving the Corvallis community with a dedicated team of 17 professionals. We offer a supportive and collaborative work environment focused on mentorship and growth, with a strong track record of developing future leaders—five of our former team members have gone on to become State Farm agents themselves.

Team members enjoy a variety of benefits, including a 401K plan, monthly commissions and bonuses, paid time off, flexible hours, opportunities for advancement, and a hiring bonus.

Our agency is deeply rooted in the community, actively supporting organizations like Young Life, the Corvallis Fire Department, and the Corvallis Knights baseball team. Jim, our agency owner, volunteers as a guest teacher at Oregon State University and contributes to initiatives with the Corvallis School District, Neighborhood Housing, Habitat for Humanity, and more. His dedication to both business and community earned him the 2016 Businessperson of the Year award from Celebrate Corvallis. With a background in education and ministry, Jim brings a unique leadership style that emphasizes mentorship, personal growth, and a people-first approach to business.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jim Kuhlman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.