Customer Service Representative - State Farm Agent Team Member

Talentify; New York (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Job summary

State Farm is seeking an Agent Team Member in New York to help customers with insurance products and financial services. You will develop relationships, provide service, and guide clients through policy changes, billing, and claims while working within a supportive team environment.

The role emphasizes a high level of customer focus, effective communication, and a proactive attitude to helping clients achieve financial protection goals. Training and licensing opportunities are provided.

Qualifications

• Strong interpersonal and relationship-building abilities.
• Excellent written, verbal, and listening communication.
• Fluent or bilingual Spanish preferred to serve diverse clients.

Responsibilities

• Develop strong customer relationships and provide follow-up support when needed.
• Provide timely, accurate, and courteous customer service.
• Assist customers with questions regarding insurance availability, eligibility, coverage options, policy changes, transfers, and billing.
• Demonstrate a strong work ethic and a consistent commitment to achieving individual and team goals.

Skills

Customer relationship building

Communication skills

Bilingual Spanish (preferred)

Team player

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance

Position Overview

Are you outgoing, customer-focused, and comfortable connecting with people? Do you enjoy helping others and building lasting relationships? If so, an opportunity with a State Farm independent contractor agent may be a great fit for you. State Farm agents exclusively market State Farm insurance and financial service products.

Responsibilities

• Develop strong customer relationships and provide follow-up support when needed.
• Provide timely, accurate, and courteous customer service.
• Assist customers with questions regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing.
• Demonstrate a strong work ethic and bring a consistent commitment to achieving individual and team goals.

As an Agent Team Member, You Will Receive...

• 401(k) retirement plan
• Hourly pay plus commission and bonus opportunities
• Paid time off, including vacation and personal/sick days

Requirements

• Strong interpersonal and relationship-building skills
• Effective written, verbal, and listening communication skills
• Customer-focused and comfortable working with a variety of people
• Strong organizational and time-management abilities
• Self-motivated with the ability to take initiative
• Proactive approach to identifying and solving problems
• Commitment to providing an exceptional customer experience
• Detail-oriented and dedicated to completing work accurately and on time
• Ability to work collaboratively as part of a team
• Ability to manage multiple tasks and priorities efficiently
• Comfortable building rapport and communicating with customers
• Bilingual Spanish skills preferred
• Ability to obtain a Life and Health insurance license-8
• Ability to obtain required Personal Lines insurance licenses

Please note, this position is with a State Farm independent contractor agent and not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete all required licensing and training programs. By accepting this position, you are not guaranteed an agency role with State Farm Insurance Companies. As an agent team member, you will still be required to complete the standard State Farm agent selection process when pursuing an agency opportunity. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.