Customer Service Representative - State Farm Agent Team Member

Craig Rothstein - State Farm Agent; Elizabethtown (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Training & development

401K

Salary plus commission/bonus

Paid time off

Valuable experience

Growth potential

Job summary

Craig Rothstein - State Farm Agent in the local area seeks an outgoing, customer-focused team member to join the agency. You will build relationships, deliver friendly service, and help clients with insurance and financial product needs in a community setting.

This role offers training, development, and opportunities for advancement, plus a competitive salary with potential commission. A supportive, people-oriented environment values strong communication and organizational skills.

Qualifications

• Interest in marketing products based on customer needs.
• Excellent written, verbal, and listening communication skills.
• Enthusiasm about insurance and financial products helping people manage risks.
• People-oriented and helpful demeanor.
• Strong organizational skills and attention to detail.
• Proactive in solving problems and meeting commitments.
• Dedicated to customer service and satisfaction.
• Willingness and ability to learn computer functions and software.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on coverage, policy changes, transfers, claims, and billing.
• Maintain a strong work ethic and commitment to success each day.

Skills

Communication skills

Customer service

Organizational skills

Detail oriented

Proactive problem solving

People-oriented

Able to learn computer functions

Multi-tasking

Tools

CRM familiarity

Job description

Benefits

As an Agent Team Member, you will receive...

• Competitive salary
• Opportunity for advancement
• Training & development
• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to multi-task

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.